Thank you for choosing Rosetta Books. These Terms and Conditions (Terms) govern your use of this website and the purchase of any products or services from the company. By using this website, and shopping with us, you acknowledge that you have read and understood our Terms and Conditions and agree to be bound by them.
We reserve the right to modify these Terms at any time without notice to you. Your continued use of the website and our services will mean that you accept those changes.
Use of the Website
1. When you create an account with us, you must provide us information that is accurate, complete, and current at all times.
2. By placing an order for products, you warrant that you are legally capable of entering into binding contracts.
3. Payment must be made by credit card, debit card, or other payment methods accepted by us. You represent and warrant that you have the legal right to use the payment method selected.
4. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device to prevent unauthorised use. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
5. You agree to use the website and its contents in a lawful and responsible manner. You may not reproduce, duplicate, upload, publish, or transmit any part of the website without our prior written permission.
Product Information and Availability
1. Online orders will ordinarily be available to collect within 2 hours, or shipped within 1-2 business days. While we take every care to ensure stock on hand levels are correct at time of purchase, discrepancies may occur due to simultaneous in-store sales, in which case orders may be shipped within 7-10 business days. We will notify you if there are any delays.
2. We attempt to provide accurate information about our products on the website, but we are constantly updating our offering of products. We do not warrant that product descriptions or other content on the website are complete, reliable, error-free or that products are fit for purpose.
3. We reserve the right to update information and/or revise prices at any time prior to accepting an order.
4. We reserve the right to discontinue or alter the availability of any product at any time.
5. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to:
· Product availability
· Errors in the description or prices for products
· Errors in your order or shipping address
· If fraud is suspected
Returns Policy
We understand that sometimes you may need to return an item you have purchased. We act in compliance of Queensland Consumer Law and the following policy and procedures apply:
1. Eligibility: We are not obliged to give you a refund due to change of mind, however, you can return any item purchased from us within 30 days of purchase for exchange or credit to your account. Please note that this policy applies only to items purchased directly from our store or our online store, and must be accompanied by proof of purchase.
2. Condition: The item must be returned in its original condition. Books must be unread, with all covers and pages intact and free from damage. We reserve the right to charge a full restocking fee if the returned item is damaged or shows signs of wear and tear. If there is a manufacturing/printing problem with your purchase that we missed, we will organise a replacement. In the case that this is not possible, we will issue a refund.
3. Shipping: You are responsible for the cost of delivering or shipping the item back to us. We recommend using a trackable shipping method and keeping a record of the tracking number. When returning a book, please ensure it is properly packaged to prevent damage during shipping.
4. Credits: Once we receive your returned item, we will issue an exchange or credit to your account within 7 business days. The credit will include the full amount paid for the book, minus any applicable restocking fees.
5. Exceptions: Unfortunately, we cannot accept returns or exchanges on special orders, so please choose carefully when asking us to order books for you. Additionally, we cannot accept returns or exchanges after the 30-day window has closed.
6. Dispute Resolution: If you have a concern or dispute regarding a return, please contact our customer service team. We will work with you to resolve the issue promptly and fairly.
7. Changes to this Returns Policy: Rosetta Books reserves the right to modify this Returns Policy at any time without notice. The most up-to-date version of this policy will always be available on our website.
Privacy Policy
We are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, or otherwise interact with us.
1. Information We Collect
We may collect various types of personal information about you, including:
· Contact Information: Your name, email address, phone number, and physical address.
· Account Information: Your login credentials (username and password), purchase history, and any other information related to your account.
· Payment Information: Your payment method (credit card, debit card, etc.), billing address, and transaction details.
· Demographic Information and User Behaviour/Preferences that helps us to understand our customer base.
2. How We Use Your Personal Information
We use your personal information in several ways, including:
· To process transactions: We use your contact, payment, and shipping information to fulfill your orders and send you order updates.
· To communicate with you: We use your contact information to respond to questions, comments, and concerns.
· To improve our services: We analyse user behaviour and feedback to improve our website and overall shopping experience.
3. Sharing Your Personal Information
We do not rent or sell your personal information to third parties without your consent. However, we may share it with:
· Service providers: We work with service providers who help us operate our business, such as payment gateways and shipping companies. These partners have access to your personal information only to perform their specific tasks.
· Legal authorities: We only disclose personal information if required by law, subpoena, or government request.
· Business transfers: In case of a merger, acquisition, bankruptcy, or sale of assets, we may transfer your personal information to the new owner.
4. Data Security
We take reasonable measures to secure your personal information, including:
· Encrypting sensitive data, such as passwords and credit card numbers.
· Implementing security protocols to protect against unauthorised access.
· Restricting employee access to personal information based on job responsibilities.
· Monitoring systems for potential vulnerabilities and attacks.
5. Cookies and Tracking Technologies
Our website may use cookies and tracking technologies to track user behaviour. You can adjust your browser settings to accept or reject cookies. Please note that disabling cookies may affect some features of our website.
6. Third-Party Links
Our website may contain links to external websites that are not owned or controlled by us. We are not responsible for these sites' content, policies, or practices.
7. Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy at any time. The latest version will be available on this page. We encourage you to review this policy periodically for changes. Continued use of our website indicates your agreement to any modifications.
Limitation of Liability
In no event shall we be liable for damages of any kind arising from your use of the website or purchase of products from us, including without limitation, direct, indirect, consequential, special, punitive, or incidental damages.
Dispute Resolution
Any dispute arising under these Terms shall be resolved through binding arbitration in accordance with applicable laws.
Governing Law
These Terms shall be construed and enforced in accordance with the laws of the state of Queensland where our business is located, without giving effect to conflicts of law principles.